LEGAL NOTICE

3. Scope of Services

3.1 Services Provided

Monitiva provides the following regulated financial services, subject to availability in your jurisdiction:

• Remittance Services — Cross-border money transfer services
• Currency Exchange — Foreign exchange services at competitive rates
• Electronic Wallets (E-Wallets) — Digital wallet accounts for storing and transferring funds
• Virtual IBANs — Virtual international bank account numbers
• Card Issuance — Physical and virtual payment cards
• Payment Processing — Card acquiring and payment processing for business clients

3.2 Services NOT Provided

Monitiva does NOT provide the following services:

• Money orders or traveler's cheques
• Virtual currency or cryptocurrency dealing
• Cheque cashing services
• Casino or gambling services
• Cash deposits from customers
• Crowdfunding services (future consideration)
• Custody of digital assets

3.3 Geographic Scope

Our services are primarily offered to customers in:

• Canada
• European Union
• Latin America (LATAM)

Remittance services are available to selected destination countries, including but not limited to Mexico, Colombia, and Brazil. Service availability may vary by jurisdiction and is subject to regulatory requirements.

4. Intellectual Property Rights

4.1 Ownership

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and any other materials (collectively, "Content"), is the property of Paytex Solutions Ltd. or its content suppliers and is protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

4.2 Trademarks

MONITIVA, the Monitiva logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Paytex Solutions Ltd. or its affiliates or licensors. You may not use such marks without the prior written permission of Paytex Solutions Ltd. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

4.3 Limited License

Subject to these terms, Paytex Solutions Ltd. grants you a limited, revocable, non-exclusive, non-transferable license to access and use the website for your personal or internal business purposes. This license does not include:

• Modification, reproduction, or distribution of Content
• Commercial use without prior written authorization
• Use of data mining, robots, or similar data gathering and extraction tools
• Any use that violates these terms or applicable law

4.4 Copyright Notice

© 2025 Paytex Solutions Ltd. (Monitiva). All rights reserved.

No part of this website may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of Paytex Solutions Ltd., except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.

5. Disclaimers

5.1 General Disclaimer

THE INFORMATION AND SERVICES PROVIDED ON THIS WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ACCURACY.

5.2 No Financial, Legal, or Tax Advice

The information contained on this website is provided for general informational purposes only and does not constitute:

• Financial advice
• Investment advice
• Legal advice
• Tax advice
• Professional advice of any kind

You should consult with qualified professionals before making any financial, legal, or tax decisions. Monitiva makes no representations or warranties regarding the suitability of our services for your particular circumstances.

5.3 Exchange Rate Disclaimer

Exchange rates displayed on our website or platform are indicative and may change without notice. The exchange rate applicable to your transaction will be confirmed at the time of transaction initiation. Monitiva uses exchange rates provided by third-party liquidity providers and correspondent banks, which may include a margin above the mid-market rate.

For regulatory reporting purposes, Monitiva uses overnight exchange rates from the Bank of Canada to assess whether transactions meet applicable reporting thresholds.

5.4 Transaction Processing Disclaimer

While Monitiva strives to process transactions promptly, we cannot guarantee:

• Specific delivery times due to factors beyond our control
• Uninterrupted availability of services
• Error-free processing in all circumstances
• Acceptance of transactions by receiving institutions

Transaction processing may be delayed due to compliance verification, fraud prevention measures, technical issues, or requirements imposed by correspondent banks, payment networks, or regulatory authorities.

5.5 Third-Party Links Disclaimer

This website may contain links to third-party websites or services that are not owned or controlled by Monitiva. We have no control over, and assume no responsibility for:

• The content, privacy policies, or practices of third-party websites
• The availability or accuracy of information on third-party websites
• Any damage or loss arising from your use of third-party websites

The inclusion of any link does not imply endorsement, sponsorship, or recommendation by Monitiva.

5.6 No Warranty of Accuracy

While we make reasonable efforts to ensure the accuracy and completeness of the information on this website, we do not warrant that:

• The website content is accurate, complete, or current
• The website will be available without interruptions
• The website is free from errors, viruses, or other harmful components
• Any defects will be corrected

6. Limitation of Liability

6.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PAYTEX SOLUTIONS LTD., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages
• Loss of profits, goodwill, use, data, or other intangible losses
• Damages arising from the use or inability to use our services
• Damages resulting from unauthorized access to or alteration of your data
• Any conduct or content of third parties
• Exchange rate fluctuations
• Transaction delays or failures beyond our reasonable control

6.2 Cap on Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU TO MONITIVA DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).

6.3 Essential Purpose

THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY LIMITED REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE AND REGARDLESS OF WHETHER MONITIVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

7. Anti-Money Laundering and Compliance

7.1 Regulatory Obligations

As a registered Money Services Business (MSB) and Payment Service Provider (PSP), Monitiva is subject to strict regulatory requirements including:

• Know Your Customer (KYC) — Identity verification for all customers
• Know Your Business (KYB) — Enhanced verification for business customers
• Anti-Money Laundering (AML) — Transaction monitoring and suspicious activity detection
• Counter-Terrorist Financing (CTF) — Screening against terrorist lists
• Sanctions Compliance — Screening against OFAC, UN, EU, and Canadian sanctions lists
• Travel Rule Compliance — Information sharing requirements for transactions over CAD $1,000

7.2 Reporting Obligations

Monitiva is required by law to file reports with FINTRAC, including:

• Suspicious Transaction Reports (STRs)
• Electronic Funds Transfer Reports (EFTRs)
• Terrorist Property Reports (TPRs)

We may not disclose to you whether a report has been filed. Any attempt to interfere with our compliance obligations may be reported to the appropriate authorities.

7.3 User Obligations

By using our services, you agree to:

• Provide accurate and complete information during registration and verification
• Not use our services for any illegal purpose, including money laundering or terrorist financing
• Not structure transactions to avoid reporting thresholds
• Cooperate with any compliance inquiries or requests for additional information
• Update your information promptly if it changes

8. Data Protection

8.1 Privacy Commitment

We are committed to protecting your personal information in accordance with applicable data protection laws. For complete details on how we collect, use, disclose, and protect your personal information, please refer to our Privacy Policy available at https://monitiva.com/privacy-policy.

8.2 Applicable Laws

Our data protection practices comply with:

• PIPEDA (Canada)
• Quebec's Act 25 (Quebec)
• GDPR (European Union)
• PCMLTFA record-keeping requirements

8.3 Data Protection Officer

For data protection inquiries, please contact:

Data Protection Officer Email: privacy@monitiva.com Address: 130 Spadina Ave, Unit 807, Toronto, Ontario, M5V 2L4, Canada

9. Website Use

9.1 Acceptable Use

You agree to use this website only for lawful purposes and in accordance with these terms. You agree NOT to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website or any systems or networks connected to the website
• Use the website to transmit or upload viruses, malware, or other harmful code
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Use any robot, spider, scraper, or other automated means to access the website
• Copy, modify, distribute, sell, or lease any part of the website or its content

9.2 User Accounts

If you create an account on our platform, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that your account information is accurate and up to date

9.3 Account Termination

We reserve the right to suspend or terminate your account at any time, without prior notice, for conduct that we determine violates these terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

10. Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and for other purposes described in our Cookie Policy available at https://monitiva.com/cookie-policy.

By continuing to use this website, you consent to our use of cookies in accordance with our Cookie Policy. You may manage your cookie preferences through your browser settings or through the cookie consent mechanism on our website.

11. Security

11.1 Security Measures

We implement appropriate technical and organizational measures to protect the security of your personal information and transactions, including:

• Encryption of data in transit and at rest
• Multi-factor authentication
• Regular security assessments and penetration testing
• Access controls and audit trails
• Incident response proceduress

11.2 Security Disclaimer

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data

11.3 Reporting Security Vulnerabilities

If you discover a security vulnerability in our systems, please report it responsibly to compliance@monitiva.com. We appreciate your assistance in keeping our platform secure.

12. Governing Law and Jurisdiction

12.1 Governing Law

This Legal Notice and any disputes arising out of or relating to this website or our services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the City of Toronto, for the resolution of any dispute arising out of or relating to this Legal Notice or your use of this website.

12.3 International Users

This website is controlled and operated from Canada. We make no representation that the information or services described on this website are appropriate or available for use in other locations. Users who access this website from other jurisdictions do so at their own initiative and are responsible for compliance with local laws.

13. Modifications

13.1 Right to Modify

We reserve the right to modify this Legal Notice at any time in our sole discretion. Any changes will be effective immediately upon posting the revised Legal Notice on this website, unless a later effective date is specified.

13.2 Notification of Changes

Material changes to this Legal Notice will be communicated by:

• Updating the "Last Updated" date at the top of this document
• Posting a notice on our website
• Other means as we deem appropriate

13.3 Continued Use

Your continued use of this website after any modifications to this Legal Notice constitutes your acceptance of the revised terms.

14. Related Legal Documents

For complete information about your rights and obligations, please also refer to:

Document	Location
Terms and Conditions	https://monitiva.com/terms-and-conditions
Privacy Policy	https://monitiva.com/privacy-policy
Cookie Policy	https://monitiva.com/cookie-policy

15. Severability

If any provision of this Legal Notice is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the intent of the parties, and the remaining provisions shall continue in full force and effect.

16. Language

This Legal Notice is written in English. If this document is translated into any other language and there is a conflict between the English version and the translated version, the English version shall prevail, except where prohibited by applicable law.

17. Contact Us

If you have any questions about this Legal Notice, please contact us:

Paytex Solutions Ltd. (Monitiva)

Channel	Contact Details
Legal Department	legal@monitiva.com
General Inquiries	info@monitiva.com
Website	https://monitiva.com
Mailing Address	130 Spadina Ave, Unit 807, Toronto, Ontario, M5V 2L4, Canada

— End of Legal Notice —

Document prepared in compliance with Canadian federal and provincial laws, including PCMLTFA, RPAA, PIPEDA, and Quebec's Act 25.

Last reviewed: December 2025